Where Does My Order Ship From?
We ship most orders daily from our New York warehouse. Certain products are drop-shipped directly from the manufacturer for the quickest delivery experience. Upon shipment, your tracking number will be sent to either via email or text.When Will My Order Ship?
We process orders daily with either USPS priority mail, UPS ground, and freight for larger items. Typical delivery times are 2-5 days from date of order for domestic shipments.Why does my package have signature confirmation without me opting in?
Signature confirmation is automatically applied to a shipment if an order is over $750. This is to prevent loss or theft, and to ensure that your package is delivered successfully. Upon any removal request of a signature confirmation, we cannot be held responsible for any lost or stolen packages, or losses that incur. What happens if my package is lost?
Anti-Aging Replacement is not responsible for any lost package in any event. If a package has been postmarked as 'delivered' or a shipping address has been entered incorrectly, Anti-Aging Replacement will not replace or refund an order if the package is missing. The package will be considered lost at the customer's expense. Please contact your shipping carrier to open a lost package claim or utilize shipping insurance that is offered. In order to ensure a successful delivery, please monitor shipping details with the provided tracking number in your shipment confirmation email.
Upon case evaluation, lost packages must be reported to us within 30 days of the package being shipped - in order to be submitted for resolution. Inquiries submitted after the 30-day window will not be accepted.
In order to prevent lost packages, we highly recommend signing up with your shipping carrier for text or email updates to receive live tracking information. Please contact your shipping carrier for more details.
Can I change my order after it has been placed?
We are unable to change an order once it has been placed, but you are welcome to return your items in accordance with our Returns Policy
once your order has been delivered. Please be sure that billing and shipping addresses have been entered correctly before completing your order.
If an item is shipped freight and you purchased installation, the supplier will reach out to you with additional information to come and install the product in your home.